Changelly Freezes Funds for 6 Months| Users Demand Answers
A rising number of individuals are rallying against Changelly as their funds remain frozen for over six months. Users cite a lack of communication regarding alleged anti-money laundering (AML) reviews as a major point of frustration. Many have submitted required KYC documents, yet their access to funds remains blocked.
User Experiences: Stories from the Frontlines
In December 2024, a user exchanged XRP and soon faced an AML review. Despite completing KYC and other demands, their account is still locked six months later. This is not an isolated case; numerous people report similar holds.
"Every time I follow up, I either get ignored or told to 'wait' for compliance," expressed one user, highlighting the growing sense of discouragement among those affected.
Patterns of Ill Communication
Communication breakdowns are rampant. Many users report that after submitting documents, they receive no updates or deadlines. One emotional comment captured the struggle:
"I sent every document they asked for; it’s like talking to a wall!"
This situation raises eyebrows about whether compliance efforts are genuinely aimed at protecting users or simply stalling access to funds.
Key Issues
Three critical themes have emerged from user comments:
Lack of Transparency: Confusion abounds as users suspect Changelly is hiding behind compliance protocols.
Legal Action: Growing numbers are contemplating legal options, emphasizing the need for lawyers familiar with crypto cases.
Concerning Claims: Rumors suggest that Changelly might be operating with a fake address, further breeding distrust.
Users Rally
Amidst the chaos, one user suggested a tactic:
"If you all want change, bring down Changelly’s Trustpilot reviews!"
This comment implied that leveraging public ratings could prompt Changelly to take user frustrations more seriously.
Another user shared their own experience:
"Bro, they did the same thing to me but I got my money unlocked. Just edit the documents!"
Moving Forward: A Call to Action
Affected users are encouraged to share their experiences more widely and report Changelly to the relevant authorities. Some are already mentioning initial steps for legal action, seeking guidance on proceeding effectively.
Key Insights
🔸 Over six months of funds frozen has been reported by several users.
🔹 Calls for increased transparency in compliance processes remain unresolved.
📈 More users are considering the legal path as a means of reclaiming their funds.
As this case evolves, the collective dissatisfaction of users may force Changelly to rethink its compliance practices. Many believe that enough voices could lead to serious changes—both within the company and possibly invoking regulatory oversight.
Users have faced delays and poor communication in the face of their critical issues. The situation mirrors historic instances where individuals united to combat perceived pitfalls in corporate policies. The stakes feel high as more individuals band together to find resolution and justify their frustrations.