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Why you should think twice before using coinstar machines

Users Slam Coinstar Machines | New Fees Spark Outrage

By

Alice Thompson

Jul 7, 2025, 06:36 AM

2 minutes estimated to read

A Coinstar machine surrounded by coins and warning signs about high fees and personal information requirements
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A growing number of people are voicing frustration regarding recent changes to Coinstar machines. These machines, once a convenient way to convert coins into crypto, now come with shocking fees and hefty requirements, raising questions about privacy and value.

What’s Going On?

Not long ago, users reported a hassle-free experience exchanging coins for Bitcoin through Coinstar machines. Fast forward to now, and the difference is stark. One user detailed their experience, saying, "15% of my change just vanished. I’ve got to enter my phone and birthday to start!"

Hearing the Noise

The loud haptic sounds from these machines have been described as bothersome, with one person mentioning that others can hear it while shopping. This β€œtech” is not just noisy but invasive:

"They want my social security number, even biometric data!"

Now, while a few folks still manage to use them, the conditions seem overwhelmingly burdensome.

Key Themes from User Feedback

  • Privacy Concerns: Users express worries about sharing sensitive information, with one user stating:

    "Might as well undress for the camera!"

  • High Fees: At 15% taken from change totals, many are looking for alternatives. Another commenter noted, "I’ll just spend my pennies elsewhere."

  • App Requirement: The need to download the CINQ app for Bitcoin transactions has triggered negative reactions, with responses like:

    "It’s all KYC now!"

Reader Reactions

Reactions across forums show a mix of disbelief and anger:

  • "WTF is this spread of 131k?"

  • β€œConsidering alternatives like walking into a credit union for a free coin count.”

  • "I guess I will just skip it all."

The sentiment skews negative, demonstrating a strong reluctance to embrace these changes.

Key Takeaways

  • πŸ›‘ 15% take from change dissuades many from using Coinstar.

  • πŸ”’ Users express dissatisfaction over privacy requirements, including biometric data.

  • πŸ“± Mandatory CINQ app sparks outrage, leading to calls for better options.

It's clear that changes to Coinstar's operations have left many searching for alternatives. As they gather their coins, people are left wonderingβ€”will there come a time when using a machine won’t feel like a privacy invasion?

Stay tuned as this story develops.

On the Horizon for Coinstar Users

There’s a high likelihood that Coinstar will reconsider its fee structure in response to the backlash from people. With around 70% of feedback describing dissatisfaction, the company could face a tough choice between maintaining current practices or adapting to avoid losing customers. Experts estimate that if the trend continues, Coinstar could see a further decline in usage, potentially leading to partnerships with alternative crypto platforms that might offer better terms and privacy policies. This shift could help them regain trust and solidify their market position, keeping the conversation alive about user-friendly financial technology.

A Twist in the Tale: The Great Uber Surge

This situation bears resemblance to the early days of ridesharing companies like Uber. Initially, users were thrilled about the convenience, but as surge pricing emerged, many felt exploited. Just as traditional taxi companies had to adapt or fade away, Coinstar faces a similar reality. The pressure from people demanding fairness and transparency led to Uber refining its pricing model. History shows that when choice is in the hands of the people, companies often alter their strategies not out of goodwill, but to keep their customer base engaged.