A growing coalition of users is raising alarms over Revolut’s identity verification process this week, prompting a wave of skepticism surrounding its legitimacy. Reports detail unexpected video call requirements that some users must complete before gaining account access, challenging the app's previously established norms.
Unexpected Video Call Requirements
One user shared their experience of attempting to create a Revolut account while outside their home country. After selecting Switzerland and an ID card as their document, they were confronted with a surprise video call request during specific hours (7 AM to 10 PM). The delay for verification left them frustrated and wary.
During the video call, they had to consent to personal data recording, answer questions about their identity, and follow specific procedures for showing their ID. "This sounds unusual. None of my friends had a video call," they remarked, sounding the alarm bells.
Their ordeal didn’t end there; after completing the call, they received an email stating the initial picture was unclear, necessitating a complete restart of the verification process.
Mixed Reactions from the Community
The online discourse is lively, with several users confirming similar experiences. Key points from the comments reveal:
Specific Risk Cases: Some argue that these video calls are standard procedures for higher-risk accounts, noting that Revolut may be responding to increased fraudulent attempts linked to acquired identities.
Uniformity of Experience: Users from Switzerland confirmed doing video calls, indicating it could be standard practice based on local banking regulations. As one mentioned, "It sounds like something went wrong from a technical point of view with yours."
Suspicion Lingers: Despite mixed feedback, a sense of doubt permeates the community. “Employees for that are expensive and calls a very time-losing way.” Others emphasize the need for clearer procedures that match expectations for document uploads.
With many users expressing concern over their verification experiences, it raises questions about Revolut’s ability to instill trust. “This doesn’t make sense; it’s un-Revolut-like,” one user pointed out.
Key Insights
🚨 Video call verification appears non-standard; many users report differing experiences.
🔄 Concerns over the necessity of video calls instead of traditional document uploads continues to grow.
📞 Emphasis on fraud prevention drives Revolut’s system changes, as more people voice their worries.
As feedback continues to circulate online, many are left pondering whether this is a legitimate verification method or a potential scam. With the competitive digital finance landscape, Revolut may need to refine its approach to user verification in response to these evolving challenges.