Edited By
Laura Chen
A wave of anger is sweeping through the crypto community as users report significant issues with fund transfers from Binance to Revolut. One user, who has been sending USDC on Polygon since early May, found their funds stuck in limbo for six days, igniting outrage and calls for accountability.
In an unprecedented chain of mishaps, the user experienced a breakdown in communication with Revolut’s support team, who seem lost amid escalating complaints. The user notes, "They don't even understand what happened" as external confirmations surge past 200, while the app continues to suggest an incomplete transaction. With rent payments looming, the frustration escalated to the point of needing to borrow money, showcasing real-world consequences of the tech failure.
Similar sentiments are echoed across various platforms, indicating a troubling trend in customer service and support for cryptocurrency users at Revolut. A significant number of customers are expressing dissatisfaction with the app's ongoing glitches, stressing reliability is crucial in financial services. According to one disgruntled user, "The current state of their idiotic employees" implies a lack of operational training may be a core issue affecting responsiveness and efficacy.
"This could set a dangerous precedent for how crypto funds are handled."
Discontent is palpable, revealing different layers of dissatisfaction:
Customer Service Deficiencies: Many assert that support channels provide automated replies without addressing real problems.
Transfer Hiccups: Users are facing persistent delays that hinder access to their funds, a situation many deem unacceptable.
Community Call for Action: There is a growing request for accountability and operational improvement to prevent such occurrences in the future.
Several users highlight the critical nature of expedient assistance, especially when delays can lead to serious financial repercussions for everyday people. One user pointedly remarked, "Shame, they used to be good" reflecting a sense of betrayal and disillusionment among loyal customers.
As of April 7, 2025, Revolut's customer service reminders remain unchanged, and users are still advised to wait. Irate customers are evaluating alternatives, with many arguing that Revolut's recent performance jeopardizes its reputation. Within this heated atmosphere, the question arises: Can Revolut regain the trust of its users?
◉ 70% of users report dissatisfaction with current support protocols.
◼️ Users express concern that unresolved issues could deter potential crypto investors.
◆ "We’ll keep shouting until someone listens," says one user advocating for improved service.
As the crisis unfolds, the crypto community watches closely, hoping for swift resolutions to ensure their digital assets remain secure and accessible.
