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Father struggles to recover lost btc on ledger device

Father Struggles to Recover Lost BTC | Ledger Users Alerted to Scams

By

Alice Wang

Jun 19, 2025, 07:36 PM

Edited By

Fatima Khan

Updated

Jun 20, 2025, 09:45 AM

2 minutes estimated to read

A father sitting at a table, looking worried while staring at a Ledger device and a computer screen showing lost Bitcoin information.

A father is fervently searching for his lost Bitcoin after a mishap during his Ledger account setup. His story has sparked concern among users about the security and reliability of cryptocurrency wallets.

The Incident

The father attempted to transfer Cardano (ADA) to Bitcoin (BTC) but ran into trouble when an error message indicated an address mismatch. After seeking help online, he made the drastic decision to remove and reinstall the BTC account on his Ledger device. Regrettably, this led to his BTC balance vanishing, leaving him with €0 across all accounts. He had initially used a Ledger Nano S and later switched to a Nano X, using the same seed phrase. Confident about his setup, he was shocked when his funds disappeared after the reinstallation.

Community members are already weighing in. Many assert that without the proper seed phrase, access to the BTC accounts is impossible, as the funds reside on the blockchain, not the device itself.

Escalating Concerns Over Security

Interestingly, some users warned about the risk of dealing with scam sites. One commenter cautioned, β€œLedger will NEVER ask you for your seed phrase under any circumstances.” This underscores the importance of staying vigilant against potential scams that could exploit situations like this.

In discussions surrounding the incident, several observers noted that removing the old seed phrase was a significant mistake. One user remarked, "If you set up the device with a new seed phrase, you access a whole new set of accounts that don’t connect to the old accounts."

Mixed Reactions from the Community

Reactions in the forums highlight differing viewpoints:

  • Some users feel the father's lack of understanding of the seed phrase's role led to his predicament, calling it negligent.

  • Others empathized with his plight, expressing frustration at Ledger's process, deeming it unfair for requiring the old seed phrase, especially after a proper setup was performed.

Overall, it’s a face-off between user negligence and device reliability, raising questions about the future of user experience in crypto security.

"This feels unfair and a mistake of Ledger," shared one community member.

Key Insights

  • ⚠️ Scams are Real: Ledger representatives will never ask for seed phrases, a crucial reminder in safeguarding crypto investments.

  • 🌐 Access via Seed Phrase: Without the original seed phrase, retrieving lost funds is nearly impossible. Users are urged to store this info securely.

  • πŸ’¬ Community Backlash: Diskussions are polarizing, with some pointing fingers at user errors while others demand better support from Ledger.

As the crypto landscape continues to evolve, incidents like this showcase the critical need for clear guidance on security protocols. If these issues remain unaddressed, it could erode trust in crypto wallets and deter potential investors from diving into the digital currency realm.