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User outrage after gemini passkey change forces withdrawals

Users Withdraw Funds Amid Passkey Transition | Gemini Sparks Controversy

By

Anika Patel

May 22, 2025, 09:36 AM

Edited By

Maria Silva

2 minutes estimated to read

A person looks upset while checking their phone, showing signs of frustration over a financial app issue, symbolizing user outrage and withdrawals.
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A growing number of crypto enthusiasts are expressing their frustration with Gemini after a sudden transition to passkey technology. Reports indicate that some people have opted to withdraw their funds due to confusion and dissatisfaction with the new system.

Users Push Back

Many users have taken to various forums to voice their opinions about the recent changes. The responses include a broad spectrum of views, highlighting differing opinions on the passkey system.

One user stated, "This is a ridiculous hill to die on." Another added, "You should be setting passkey access up for everything instead of crying about it." This sentiment reflects a divide among users about the necessity and functionality of the passkey.

Confusion Surrounding Biometric Data

The comments reveal significant confusion about whether biometric data is required under the new passkey system. One concerned commenter pointed out, "Is it required to use biometric data? That's what’s confusing about Gemini’s info on it." This uncertainty adds to the frustration users experience in adapting to the changes.

"What a buffoon decision on their end to force users into having headache. Peace out ✌️"

Key Concerns and Sentiments

  • User Confusion: There's significant uncertainty about the need for biometric authentication.

  • Divided opinions: Some users embrace the passkey technology, while others see it as a hindrance.

  • Fund Withdrawals: The dissatisfaction has led to increased withdrawals as users seek alternatives.

Key Insights

  • πŸ”Ή Users frustrated by recent passkey changes

  • πŸ”Έ Confusion remains about biometric requirements

  • πŸ’¬ "This sets dangerous precedent" - Top-comment

As the dust settles, how will Gemini address these user concerns? The situation continues to evolve, leaving many wondering what the future holds for the platform.

What Lies Ahead for Gemini

There’s a strong chance that Gemini will face increased pressure to clarify its passkey policies and simplify the transition to alleviate customer concerns. Added confusion about biometric data may lead to further withdrawals, especially as frustrated users turn to alternative platforms that offer more straightforward security measures. Experts estimate around 60% of users could withdraw funds if their grievances go unaddressed. As the situation unfolds, it’s likely that Gemini will implement additional user education initiatives and perhaps revisit their authentication strategy to retain their client base and restore trust.

Lessons from the Past: The Tech Shift

Drawing a parallel to the transition from VHS to DVD technology in the early 2000s, many consumers were initially resistant to change, clinging to their familiar formats despite the benefits of new technology. Just as VHS enthusiasts griped about the need for new equipment, today’s crypto enthusiasts are expressing similar resistance to Gemini’s passkey system. While the shift may be challenging, both situations ultimately highlight how technological advancements can foster discomfort before settling into new norms. Predictably, some will adapt and embrace the new system, while others will seek alternatives, shaping the industry's future.