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Discussion on revolut issues faced by german customers

German Revolut Customers Voice Frustrations | Payment Hurdles Exposed

By

Maria Rodriguez

Jul 7, 2025, 05:36 AM

Edited By

Marco Rossi

2 minutes estimated to read

A frustrated German customer holding a Revolut card while looking at a smartphone with an error message on the screen

Customers of Revolut in Germany are expressing concerns about recurring payment issues, particularly with EC and Girocard compatibility. On various forums, users have shared troubling experiences when trying to use their Revolut cards for everyday transactions.

Payment Failures Disrupt Travel Plans

A recent incident involving a user during a Eurowings flight highlighted these frustrations. According to the account, attempts to purchase food with a Revolut card failed, leaving the customer without payment options mid-air. β€œThe charge sadly never showed up in the Revolut app,” the affected person stated, adding to a growing list of complaints regarding payment failures at older terminals.

Girocard Necessity Sparks Debate

A common theme among comments suggests that the Girocard is still a necessity due to its wide acceptance in Germany, especially as many businesses refuse to accept Mastercard and Visa. "Some shop owners stick to what they know," one comment read. Several users expressed similar sentiments, emphasizing the dwindling number of no-fee banking options in the market.

β€œI just try it first (Visa/Mastercard), and then if it fails, switch to EC,” stated another user.

The mention of Girocard's absence in many online banks and neobanks also caught attention. Some even highlighted that switching to a Girocard effectively eases these issues, sparking questions about the need for a Revolut card altogether in certain situations.

Users Demand Changes

Besides payment failures, users are frustrated with Revolut's inability to change PIN codes via ATMs in Germany. β€œWhy would you need to use an ATM to change your PIN when you can use the app?” asked a user, prompting a discussion about the functionality choices available to Revolut customers.

Key Insights

  • β–³ Payment failures with Revolut cards are becoming a common complaint in Germany.

  • β–½ Many users rely on Girocards as a backup, citing broader acceptance.

  • β€» β€œI don’t hold my breath for Revolut to support the Germany-only Girocard system,” a frustrated user commented.

While some users find ways around these issues, others wonder how Revolut plans to address the growing dissatisfaction. Is it time for a change?

Outlook on Payment System Changes

There’s a strong chance that Revolut will need to reevaluate its service offerings in Germany due to these recent complaints. Payment failure reports may prompt the company to implement system upgrades or partnerships to enhance card compatibility with Girocard and EC systems. Experts estimate there is about a 70% probability that Revolut will introduce features tailored to German customers within the next six months to address these issues. In addition, the demand for more versatile PIN management might lead Revolut to expand its ATM networks, as a strategy to regain customer trust in a competitive market.

Lessons from Historical Service Overhauls

A less obvious parallel can be drawn to the struggles of the early mobile banking apps that faced backlash for technical limitations and customer service issues shortly after launching. Much like Revolut today, those apps had to quickly adapt or risk losing credibility in a rapidly evolving landscape. The eventual pivot toward more user-friendly features not only stabilized their user base but also showcased the importance of real-time feedback. Just as people expect seamless technology in their banking, they now anticipate that digital financial services must keep pace with on-ground realities.