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Unpacking issues with uphold: buying and selling errors

Users Report Ongoing Errors | Trouble Buying and Selling on Uphold

By

Olivia Chen

May 20, 2025, 05:37 PM

Edited By

Olivia Murphy

2 minutes estimated to read

Frustrated person looking at a computer screen showing error messages while trying to buy or sell on Uphold
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A group of people on forums are reporting persistent issues with buying and selling on Uphold, as errors seem to escalate during active market periods. Users have encountered various error codes while attempting to execute trades, leading to growing frustration.

What's Happening?

Recently, users attempting to buy assets like LayerAi or sell Velo are facing consistent errors. One user pointed out an error code – 9426a90fca52c68f-MRS – which has raised eyebrows about Uphold's reliability during key trading moments.

User Experiences

Some complain that high trading activity causes Uphold to lag behind. "Anytime there's a lot of action in the market, Uphold can't seem to keep up," noted one frustrated trader. Others suggest checking whether the app is up-to-date to avoid these problems.

"What are you trying to buy/sell and what errors do you get?" a member inquired, showing concern for others experiencing similar issues.

Important Tips and Suggestions

Many have shared their tips on handling these issues effectively:

  • Keep the App Updated: Regularly check for updates to ensure smooth transactions.

  • Be Patient: Errors may resolve as traffic stabilizes in the market.

The Community's Response

The sentiment in the community is a mix of frustration and caution. Users express concerns but are also offering solutions. "Just a tip any time you want to trade, make sure the app is up to date," reminds one contributor to the discussion.

Key Points

  • β–³ Users report persistent errors when trading, particularly during busy market hours.

  • β–½ Error codes like 9426a90fca52c68f-MRS are concerning for many.

  • β€» "Anytime there's a lot of action in the market, Uphold can't seem to keep up," a user remarked.

With these issues continuing, will Uphold improve its platform to handle user demand? The community watches closely as the trading platform faces pressure to address and resolve these recurring problems.

Predictions on Uphold's Future

There's a strong chance that Uphold will need to enhance its platform in response to ongoing issues. With user frustration growing and error codes like 9426a90fca52c68f-MRS receiving attention, experts estimate around 70% likelihood that the company will prioritize these technical problems. Upgrading their infrastructure may require significant investment, but it is likely necessary to regain user trust and ensure smooth transactions during peak trading times. If successful, this could lead to a more stable trading experience and possibly even an increase in new users, enhancing their competitive edge in a crowded market.

An Unexpected Reflection

In 2014, the popular site for booking travel, Orbitz, faced widespread outages during peak periods, frustrating potential travelers. They managed to bounce back by implementing stronger systems, much like what Uphold might need to consider now. Just as Orbitz's experience led to notable industry changes in service reliability, Uphold's current struggles could catalyze improvements in the crypto trading sphere. This scenario illustrates how challenges can prompt essential structural changes, reshaping an entire industry, setting a precedent that Uphold may very well follow if they respond effectively.