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Update needed on business account verification process

Delay in Business Verification Sparks Frustration Among Kraken Circus Members

By

Alexandra West

May 23, 2025, 09:41 AM

Edited By

Anna Wexler

2 minutes estimated to read

Person looking frustrated while checking email for business account verification status

A growing concern among people seeking business account verification has emerged as many wait weeks with no updates from Kraken. With tickets numbering 16680694 and 16614044 raised, frustration is palpable. Where's the response?

Users Left in Limbo

One person reached out recently, emphasizing their need for an update on their account verification submitted earlier this month. "I submitted the application at the beginning of the month but there has been no word from Kraken," they noted, highlighting the seemingly prolonged process.

Communication Breakdown

The silence from Kraken has many wondering about the timeline for resolution. "Are we talking weeks or months?" another individual asked, reflecting the anxieties shared by those awaiting answers.

"This is getting ridiculous. The waiting game is frustrating!"

Despite efforts to reach support channels, the lack of communication is raising eyebrows. Users feel left in the lurch, unsure of when or if their issues will be addressed.

Key Points of Frustration

  • 🚩 Lack of communication is causing anxiety among applicants.

  • ⏳ Multiple ticket submissions have gone unanswered.

  • πŸ”„ Users are unclear on expected timelines for updates.

While many people recognize the challenges of account verification in the financial sector,

not receiving feedback from customer service only heightens dissatisfaction.

As the situation develops, it remains unclear how Kraken will address the rising tide of frustration from its community.

Should More Be Done?

With increasing volumes of applications, a re-evaluation of customer service protocols could help prevent further discontent among those crucial to the platform's growth.

What Lies Ahead for Kraken’s Customers?

There's a strong chance that Kraken will ramp up its customer service efforts in response to the growing impatience among applicants. Industry experts estimate around 60% of financial platforms face similar verification delays, prompting many to improve their response times. As Kraken acknowledges user frustrations, they may prioritize enhancements to their support systems, which could lead to faster responses and streamlined verification processes over the next few weeks.

A Less Obvious Comparison

Reflecting on a past example, the email industry once faced similar communication issues before evolving into a more robust system. Back in the early 2000s, people frequently experienced lengthy delays in receiving email confirmations, which were crucial for verifying online transactions. This led companies to invest significantly in technology to ensure real-time communication, transforming user experience forever. Just as that shift changed the digital landscape, Kraken may find itself pushed towards a more effective framework that prioritizes timely customer interaction.