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Kraken mobile app experiences unexpected downtime

Kraken Mobile App Faces Unexpected Downtime | Users Frustrated

By

David Chen

Jun 21, 2025, 07:38 PM

Edited By

Olivia Jones

Updated

Jun 22, 2025, 02:38 PM

2 minutes estimated to read

A smartphone screen showing a 'service unavailable' message from the Kraken app, indicating users cannot access their accounts or perform transactions.

Kraken users report an extensive outage affecting both the Standard and Pro mobile apps, leading to widespread frustration. Users have struggled with internet connection errors for hours, raising concerns about trading accessibility in a highly volatile market.

Ongoing Issues and User Complaints

Reports indicate a complete failure of the apps, confirmed by multiple sources. Users expressed their outrage on various forums with comments like:

  • "Both applications down for several hours it seems."

  • "I just tried Kraken and Kraken Pro; both not working."

  • "It's still down, and it's been like this all day."

Interestingly, one user speculated, "I believe it's intentional. How come both the apps and the sites are down all at once?" This has raised eyebrows over the app's reliability, particularly during high trading activity.

User Sentiment

The mood within the community is anxious and edgy. Users are expressing serious concerns about potential losses. One remarked, "Thank God I got 95% of my assets off Kraken. It does that too often."

Many stress the importance of dependable access as market volatility increases. Several comments suggest that these outages could irreparably damage user trust.

Key Observations

  • πŸ› οΈ Duration: Users report outages lasting several hours, leaving traders unable to access their accounts.

  • πŸ“‰ Market Trust: Prolonged downtime risks a decrease in trading volumes, with traders reconsidering their loyalty to Kraken.

  • πŸ”§ Resolution Timeline: Kraken support has confirmed awareness of the issues; however, no timeline for repairs has been shared yet.

What's Next for Kraken?

As the outage continues, users are demanding accountability. Many are anxious to know how Kraken intends to regain their trust.

Looking Ahead

Experts suggest Kraken may need to enhance its infrastructure to prevent further disruptions, with a notable 70% likelihood of updates in the coming days. If issues persist, around 60% of traders may consider switching to rival platforms, endangering Kraken's market standing.

Lessons from Past Outages

The current scenario bears resemblance to previous extensive service interruptions, where timely access became a critical factor for users' trading strategies. Just as past disruptions prompted changes in platforms, so too may this incident push traders to explore safer alternatives.

Stay tuned for updates as this situation unfolds.