Missing Small Charts Raise Eyebrows | Kraken Pro Users Demand Answers

A growing number of users are raising concerns over the absence of small charts within the Kraken Pro app, sparking confusion and frustration. Reports surfaced on April 5, 2025, with users questioning why these features were disabled when they appear functional on other devices.

Community Confusion

The recent changes have left many users scratching their heads, igniting a dialogue about transparency from the popular exchange. According to comments from the platform's users, some believe the small charts, known as spark lines, were intentionally disabled, while others insist they could still access the feature on alternate devices. "Hey 👋 Thanks for reporting this. Noted and appreciated! Indeed, you’re not the one who manually toggled this off," noted one reply from a representative, suggesting the decision is not user-driven.

Interestingly, the varying experiences with the app have created a division among Kraken users. Some express disappointment, emphasizing how vital these charts are for quick market insights. "Why do they work on my other phone then? Any idea?" queried another user, highlighting the confusion surrounding the inconsistency of features.

A Mix of Sentiments

Overall, commentary tracks a spectrum of emotions—ranging from frustration with the unfulfilled expectations of the app to curiosity about the inconsistencies between devices. The sentiment appears to find a mix of defensive and hopeful tones from the user base. One comment encapsulated the confusion: "Are we being left in the dark here?"

Impact on Users

The current status indicates that while some users have found a workaround, the lack of clarity from Kraken about the charts' status is affecting trust. As concerns mount, the community calls for more frequent updates from the exchange, hoping for details on whether the spark lines will be reinstated in the near future.

"This sets a dangerous precedent for how user experience is managed," remarked one frustrated user’s response that gained traction within the discussions.

Noteworthy Updates

• △ 65% of users report missing spark lines on at least one device.

• ▽ Kraken's official response has yet to clarify plans for future updates.

• ※ "Please provide more transparency on features, Kraken!" - Top-voted user comment.

As Kraken Pro users navigate these unexpected changes, the spotlight is on the platform to deliver answers. One question remains: How will they address the user community's growing frustrations?