Customer Battles Revolut over Stolen £2k | Legal Actions Mentioned

A customer is locked in a year-long fight with Revolut to recover £2,000 that disappeared after a transaction reversal. The individual transferred about $2,500 in USDT to a crypto exchange, but when the exchange reversed the transaction, the funds returned to Revolut's wallet.

Growing Frustrations of Affected Customers

Complaints are spreading across financial forums as more people share their struggles with Revolut's support. Many echo similar sentiments, citing vague responses after repeated attempts for resolutions. "The crypto team is aware of the issue but there’s no specific timeframe we can provide," is the standard message from Revolut, which leaves many feeling frustrated and confused.

Legal Avenues Gaining Attention

Several comments emphasize the potential for legal action against Revolut. One commenter asserted, "If the support admitted the funds are in their wallet, it's doable. I would sue them for the amount, plus some for losing out on inflation and lawyer fees." Another suggested, "Take them to civil court; you don't even need a solicitor. Just follow the procedure carefully."

Important Observations

Concerned individuals are advising against using Revolut for crypto transactions. A recurring theme is the risk of recommending Revolut, as one user stated, "Please do not use Revolut for anything crypto-related—it's worse than your typical exchange."

"Being deliberately misled while finances are available is unacceptable," said another, emphasizing customer rights.

Key Insights

• △ Multiple customers report over a year of unresolved issues.

• ▽ Legal action suggestions are prevalent in discussions.

• ※ "This sets a worrying precedent for trust in financial services," remarked a community member.

As this situation continues to unfold, many will be watching to see how Revolut responds and whether trust in its services can be salvaged.