Revolut Faces Investigation | Scrutiny Intensifies Over Account Closures
Revolut is under fire from Italian authorities for allegedly blocking accounts without clear reasoning. This investigation, led by the AGCM (Italian Antitrust Authority), has drawn ire from customers, raising questions about the company’s practices and transparency.
Customers' Experiences Highlight Concerns
Reports on user boards indicate a trend of accounts being suddenly closed. Many customers, like one who noted, "Just had an email saying they were closing my account all of a sudden," express bewilderment over the lack of communication.
A user lamented, "I'm here watching account after account get closed it’s a shit show of a bank." This sentiment is shared widely, with comments revealing frustration over the poor customer service associated with account management.
Investigation Details
The AGCM's inquiry focuses on:
Unjust practices linked to account management and investment offerings.
Insufficient notification to users about account closures.
Poor customer service experiences highlighted by users in forums.