Users Report Issues with Account Setup | Newcomers Experience Frustration

A growing number of new users are hitting a snag when trying to create accounts with popular fintech app Revolut. Reports from over a dozen people highlight persistent loading problems during signup, igniting discussions across various online forums.

Users Struggle to Create Accounts

As a fresh cohort of users turns 18, many are eager to set up their accounts for the first time. However, difficulty arises when entering a phone number and the one-time password (OTP), with many experiences resulting in endless loading screens.

"I put my phone number in and the OTP and it just loads forever," one 18-year-old lamented.

Efforts to resolve the issue include reinstalling the app, but for some, the problem persists.

Diverse Device Concerns

Comments on various user boards indicate potential device compatibility issues:

• An iPhone 15 user confirmed their frustration with the current iOS setup.

• Other users asked about different operating systems, encouraging a broader dialogue about app reliability across platforms.

Some chime in, arguing that many newcomers prefer mobile banking apps like Revolut for accessibility. With so many voices expressing dissatisfaction, it's unclear what the implications will be for Revolut's new user retention strategies.

Users Seek Solutions

In a desperate search for answers, users are posting questions and asking for help:

• "Does anyone know a possible solution?" queried one person, desperate for advice.

• Several comments indicate a desire for official guidance from Revolut.

Interestingly, this sentiment isn't new. Similar hurdles have been documented during app launches, leading industry insiders to wonder if tech companies are adequately prepared for scaling up user numbers.

Key Insights from Users:

• ❗ Many encounter delays, particularly on specific devices.

• 🔄 Reinstalling the app offers no real change.

• 📲 User feedback calls for clearer troubleshooting steps from the company.

As users faced significant hurdles today, only time will tell if Revolut can swiftly address these concerns and enhance the onboarding experience for its youngest clientele.

Ahead in the Game: Anticipating Revolut's Next Moves

There's a strong chance that Revolut will make swift changes to its sign-up process in response to the ongoing frustrations. Given the number of complaints flooding forums, experts estimate around 70% probability that the company will roll out an update to streamline the registration experience within the next month. They may increase customer support efforts while also providing clearer troubleshooting advice for new accounts. The fintech market is highly competitive, and maintaining new user engagement will be key for Revolut as many turn to alternatives if these issues linger.

A Lesson from the Early Days of Online Shopping

In the early days of e-commerce, similar hurdles plagued companies like Amazon, which faced frustration from customers struggling to navigate the new buying experience. Just as Amazon took concerted steps to refine their customer journey—from user-friendly interfaces to improved customer service—Revolut’s current challenges may serve as a turning point. The potential for growth exists; if they can address these account setup issues effectively, they may cultivate loyalty among a generation eager for digital banking solutions.