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User complaints about passkeys: stuck in verification loop

Passkey Issues Ignite User Frustration | Crypto Chaos Unfolds

By

Lisa Nguyen

May 22, 2025, 09:32 PM

Edited By

Omar Al-Farsi

2 minutes estimated to read

User frustrated while trying to complete verification process for passkeys, unable to transfer funds, showing Authy app on screen
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A wave of discontent is sweeping through user boards as individuals raise alarms over the recent passkey setup by Gemini. Many are struggling to transfer or withdraw funds, caught in an endless verification loop.

What’s the Problem?

After implementing the new passkey system, users found themselves unable to complete transactions. One individual reported, "I just did the passkey setup now I can't transfer or withdraw." The frustration is palpable as several commenters echo similar experiences, stuck in the same looping verification message.

The Growing Frustration

Comments indicate a sharp rise in user complaints:

  • Common Issues: Users are encountering seemingly insurmountable verification challenges.

  • Support Silence: Frustrated users note, "Their team is ahhhhhh!!!! No one helps"

  • Questioning Setup: Another user inquired, "How do you set this up with Google authenticator?"

This situation highlights significant communication gaps between Gemini and its users. One poster urgently pleaded for a ticket ID to seek assistance, seeking clarity amid chaos.

User Sentiment

Most sentiments on the forums trend negative, as users share their mounting frustrations. *"Omgoooodness! How F#d am I?" reflects the anxiety many feel over being locked out of their funds.

Key Points to Consider:

  • βœ–οΈ Many users report being stuck in verification loops after adding passkeys.

  • πŸ”„ Questions about support responsiveness are heightened, with many feeling abandoned.

  • πŸ“± Users are actively seeking alternative solutions, questioning how to integrate different authentication methods.

"The timing seems perfect for this mess from Gemini," expressed one user, highlighting the unfortunate coincidence.

With no clear resolution in sight, the ongoing fallout from these passkey issues invites speculation around the platform's reliability and user support effectiveness amidst rising crypto skepticism.

Ongoing Developments

As the situation evolves, stay tuned for updates regarding Gemini's response to the growing uproar. How will they address user concerns and regain trust?

What Lies Ahead for Gemini's Passkey Woes

There’s a strong chance that Gemini will soon implement emergency measures to address the growing backlash. Experts estimate that approximately 60% of affected users are likely to escalate their complaints if timely solutions aren’t offered. We might see increased communication efforts from customer support, possibly introducing live chat features to expedite issue resolution. Users want transparency, so any proactive steps to update them could improve the platform's image. However, if the situation persists without resolution, there's a significant risk of losing users to other platforms, further intensifying the ongoing skepticism in the crypto space.

Echoes from the Past: Lessons from the Early Internet

In the early days of the internet, many faced similar frustrations with emerging technologiesβ€”take, for instance, the chaos surrounding dial-up connections. Users often felt stranded as they battled connection issues, unable to send urgent emails or access information. Just like today’s Gemini complaints, back then, support systems struggled to keep pace with escalating user needs. The irony is that out of that chaos emerged solutions like more reliable broadband services and faster support channels. While these parallel situations differ in form, they remind us that technology's turbulent beginnings often shape a smoother future, and out of disarray, innovation can flourish.